Terms and conditions
We are pleased to energiapura.info, the official online store of CONFSPORT S.R.L., hereinafter the Website
The access and use of the Website are activities regulated by these General Conditions of Use. The access and use of this Website, as well as the purchase of products, imply the reading, knowledge and acceptance of these General Conditions of Use, and General Sales Conditions. This Website is managed and maintained by CONFSPORT S.R.L., with legal office in Italy, Via Jolanda, 59 -36056- Tezze sul Brenta (VI), VAT no. Number IT02124620242, hereinafter “CS”
The access and use of the Website, including the visualization of the web pages, communication with CS, possibility to download information on products and purchase of said products on the Website, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity. By accessing the site, you will be the only one liable for the use of the Website and its contents. In fact, CS cannot be deemed liable for the use of the Website and its contents which is not compliant with applicable laws, by any of its users, granted CS’s liability for fraud and serious fault. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.
In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user's risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to CS. CS declines any liability for possible damages due to the impossibility to access the services offered on the Website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user's electronic devices.
The user is liable for the preservation and use his/her personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to CS or third parties due to improper use, loss, or stealing of said information.
CS has made every effort to display accurately the products featured on this Site. CS cannot guarantee that your monitor's display of any color, texture or merchandise details will be accurate.
INTELLECTUAL PROPERTY RIGHTS
All the contents of the Website, in any format, published on the Website, including web pages, graphics, colors, schemes, tools, the characters and design of the Website, the diagrams, layouts, methods, processes, functions and software relative to the Website, are protected by copyright and any other intellectual property right boasted by CONFSPORT S.R.L., CS and other rights of proprietors. The reproduction of the Website and its contents, whether in full or in part, is prohibited in any form, without the explicit written approval of energiapura.info and CS. energiapura.info and CS boasts the exclusive right to authorize or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of the Website and its contents. With regards to the use of the Website, you are exclusively authorized to
(i) visualize the Website and its contents;
(ii) perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the visualization of the Website and its contents;
(iii) any other navigation activity on the Website, performed exclusively in view of a licit use of the same site and its contents.
Any additional reproduction activity may be authorized by energiapura.info and CS from time to time or by the authors of the single works available on the Website, if needed. Said reproduction activities shall be anyhow performed for licit purposes and in compliance with copyrights and all the other intellectual property rights of energiapura.info, CS and authors of the single works available on the Website. The authors of the single works published on the Website have the right to claim the legitimacy of their work at any time, and to oppose to any alteration, editing or any other change of the same works, including any act that may cause prejudice to the works, and be detrimental for their image and reputation. You agree to comply with the copyrights of the artists that chose to publish their works on the Website of that have collaborated with the latter, to the creation of new expressive and artistic forms destined to be published, even if not exclusively, on the Website or that form an integral part of it. Moreover, you are not authorized under any circumstance, to use the contents of the Website and any single work protected by copyright and any other intellectual property right, in any way or form. For example and not limitedly to, you cannot alter or anyhow, modify the protected contents and works without the consent of energiapura.info, CS and of the single authors of the works published on the Website, if needed.
LINKS TO OTHER THIRD PARTY WEBSITES
1. By accessing the Site and using any of its features, You agree not to:
upload, post, email, display or otherwise transmit or make available through the use of any of CONFSPORT S.R.L. features: (a) any information, content or data that is fraudulent, misleading, inaccurate, unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, profane, indecent, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, including any communication that constitutes (or encourages conduct that would constitute) a criminal offense, gives rise to civil liability or otherwise violates any applicable law or regulation or standard of conduct, (b) any information that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), (c) any information that infringes, violates, or misappropriates any patent, trademark, trade secret, copyright, privacy, publicity or other rights of any other person or entity, (d) any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation, or (e) any material that contains any virus, Trojan horse, worm, time bomb or any other computer code, files or programs designed to damage, interfere with, intercept, misappropriate, gain control over or limit the functionality of any computer, computer network, communications device, communications system, data or personal information;
remove any trademarks, service marks, copyright notices or any other notice featured or contained on any part of the Site; and
hack into CONFSPORT S.R.L. Site, or to defeat or overcome any encryption technology or security measures implemented by CONFSPORT S.R.L. and/or data transmitted, processed or stored by energiapura.info
2. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without CONFSPORT S.R.L. written permission. CONFSPORT S.R.L. neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with CONFSPORT S.R.L.
3. While CONFSPORT S.R.L., uses reasonable efforts to include accurate and up-to-date information on the Site, CONFSPORT S.R.L. makes no warranties or representations as to its accuracy. CONFSPORT S.R.L. assumes no liability or responsibility for any errors or omissions in the content on the Site.
These General Conditions of Use are regulated by Italian laws, Ordinary Court of -36100- Vicenza (VI).
GENERAL CONDITIONS FOR ONLINE SALES
These conditions were published on the website and came into force on 01/01/2018
1.1. These general conditions of sale (hereinafter referred to as “General Conditions”) govern online purchases of “energiapura®” brand products (hereinafter referred to as “Products”) on the www.energiapura.info e-commerce website (hereinafter referred to as “Website”) by users who fit the definition of “Consumers” in Point 1.2. below (hereinafter “Consumers”).
The Website is the property of CONFSPORT S.R.L., head offices in -36056- Tezze sul Brenta (VI) VAT IT02124620242 (hereinafter referred to as “CONFSPORT”).
The products on sale on the Website are sold to the Consumer (as defined in Point 1.2 below) by CONFSPORT S.R.L.– with registered offices at 59, Via Jolanda, 36056 Tezze sul Brenta (Italy), VAT IT02124620242 (hereinafter referred to as “CONFSPORT S.R.L.” or the “Seller”), also responsible for management and maintenance of the Website.
The seller acts as agent to the sale, on behalf of CONFSPORT S.R.L. who is the sole owner of all intellectual property rights relative to the Products (hereinafter referred to as the "Owner").
For any requests for information or other enquiries, or any communication linked to and/or connected with purchase of the Products, including therefore any comments, complaints, requests about purchase and/or delivery of Products, returns and refunds, etc., – please contact the Seller, following the instructions on the Website or using the contact details below:
- by email to: firstname.lastname@example.org
- by phone on: +39 3487804888
- by post to: CONFSPORT S.R.L. – Via Jolanda n. 59 -36056- Tezze sul Brenta (VI) - Italy. Customer Service will be available on weekdays, unless otherwise communicated by the Seller, from Monday to Friday, 08.30 am to 12.30 pm and 01.30 pm to 5.00 pm (Central European Time). Calls will be charged as follows:
- from landlines: the Consumer’s standard rate
- from mobile phones: the Consumer’s standard rate
1.2. Products sold on the Website are available for purchase from the Seller only by those aged 18 and over, who fit the legal definition of "Consumers".
For the purposes of these General Conditions, “Consumer” (hereinafter “Consumer” and, together with the Seller, the “Parties”) means any natural person purchasing the Products on sale on the Website for purposes other than business, sales, artisan or professional activities he or she may carry out, in compliance with Article 3.1.a) of Italian Legislative Decree no. 206 of 6 September 2005, as amended, most recently by Italian Legislative Decree no. 21 of 21 February 2014 (hereinafter referred to as “Consumer Code”).
Customers younger than 18 and those who, for any reason, do not qualify as Consumers are therefore asked to abstain from placing orders for Products and/or entering into sale transactions via the Website, without prejudice to the Seller’s right to not fulfil orders from underage persons or those who do not qualify as Consumers.
1.3. Should one or more sales of Products be made to individuals who do not qualify as Consumers, these General Conditions of sale shall still apply but, notwithstanding their content:
a) the purchaser shall have no right to returns or refunds as detailed in Point 10;
b) the Product warranty as indicated in Point 8 and any other legal guarantee shall not apply (unless otherwise enforced by the law itself);
c) none of the Consumer protection rights shall apply to the purchaser, reflecting or in compliance with binding legislation;
d) the sales contract between the Seller and the purchaser shall be governed by Italian Law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods, Vienna, 1980;
e) The outcome of any controversy between the Seller and the purchaser shall be decided in the Vicenza law courts.
1.4. The Owner plays no part in these General Conditions of sale, or in sales contracts between the Seller and the Consumer for the Products governed by these Conditions.
The Owner is, however, the exclusive owner of all the rights to the Website’s name and domain, logos and brands relative to the Products on the Website and also to any other right regarding Website content.
1.5. All purchases of Products by the Consumer on the Website are governed by these General Conditions of sale, in the version published on the Website as and when the Consumer transmits the order to the Seller.
The Seller may modify these General Conditions of sale without notice. Any modifications will come into effect on the date they are published on the Website.
1.6. By transmitting a purchase order for Products via the Website, the Consumer accepts that confirmation of information relative to the order placed and these General Conditions of sale will be sent by email to the same address provided during registration on the Website or during the purchase procedure.
1.7. Any costs incurred for internet connection to the Website shall be borne solely by the Consumer, as shall any telephone charges, according to the Consumer’s standard rates.
2. Product characteristics and their availability in different geographic areas
2.1. The Products are sold with the characteristics described on the Website and according to the General Conditions of sale published on the Website as and when the Consumer transmits the order, excluding any other condition or term.
2.2. The Seller reserves the right to modify these General Conditions of sale at any time, at its own discretion, without any obligation to notify Website users. Any modifications applied will be effective from the date of their publication on the Website and will apply solely to sales effected from that date.
2.3. Prices, Products on sale on the Website and/or their characteristics may be subject to changes without notice. Before transmitting a purchase order as defined in Point 3 below, the Consumer is asked to check the final sale price.
2.4. The Website can be accessed from anywhere in the world. However, the Products available on the Website can only be purchased by users requesting delivery to one of the countries indicated on the Website.
3. Product purchase methods – Fulfilment of each purchase contract
3.1. Presentation of the Products on the Website is not binding for the Seller and is merely an invitation to the Consumer to enter into a purchase contract with the Seller and not an offer to the public.
3.2. The purchase order sent by the Consumer to the Seller via the Website has the same value as a contract proposal and is governed by these General Conditions of sale, which constitute an integral part of the order itself and which the Consumer, by transmitting the order to the Seller, is obliged to accept fully and unconditionally. Before purchasing Products, by transmitting the purchase order, the Consumer will be asked to carefully read these General Conditions of sale and the information regarding returns and refunds, to print a copy using the print button and to memorise or make a copy for personal use. The Consumer will also be asked to check and correct any errors in the personal details entered.
3.3. The Consumer’s purchase order is accepted by the Seller when the latter sends, to the email address provided by the Consumer when registering on the Website or when transmitting the order if the Consumer has not registered on the Website, an email confirming the order itself, containing a link to these General Conditions of sale, a summary of the order placed and a description of the characteristics of the Product ordered. The Consumer’s order, Seller’s order confirmation and General Conditions of sale applicable to the relationship between the Parties will be electronically stored by the Seller in its computer systems and the Consumer may request a copy by sending an email to the Seller: email@example.com
3.4. Any purchase contract for Products is deemed to be concluded on receipt by the Consumer of the Seller’s order confirmation via email.
4. Product selection and purchase procedure
4.1. The Consumer can purchase the Products presented on the Website by selecting Products of interest and placing them in the virtual shopping cart. Once all the Products have been selected, the Consumer will be invited to (i) sign up with the Website, providing the details requested, or (ii) log in, if they are already registered, or (iii) provide their data in order to complete the order and consent fulfilment of the contract. Should the details on the order be different from those given during registration on the Website, the Consumer will be asked to confirm the data given (merely by way of an example, but not limited to: name, surname, etc.), and the delivery address for the selected Products, the invoice address and a non-mandatory phone number for any notifications regarding the purchases made. The Consumer will be shown a summary of the order, and can edit the content. After reading them carefully, the Consumer must expressly approve these General Conditions of sale, ticking the boxes on the Website and finally, on clicking the “Purchase” button, the Consumer will be asked to confirm the order, which will then be sent to the Seller with the consequent effects described in Point 3.2 above. The Consumer will also be asked to choose a delivery method and payment method from those available. Should the Consumer choose immediate payment (at the same time as the purchase) using a credit card, PayPal or immediate bank transfer, relative details will be requested via a protected connection. Due to accounting and administrative requirements, the Seller reserves the right to check the information provided by the Consumer. When payment is made by credit card, the amount will be debited from the card only on transmission of the order confirmation by the Seller to the Consumer.
5. Delivery of the goods and acceptance
5.1. The Website shows the availability of the Products and relative delivery times. This information must however be considered purely indicative and not binding for the Seller.
5.2. The Seller undertakes to do everything within its power to respect the delivery times indicated on the Website and, in any case, to deliver the goods within a maximum of 30 (thirty) days from the day after the day when the Consumer transmitted the order. Should the Seller not be able to deliver the order, due to even temporary unavailability of the Product, the Seller will provide the Consumer with written notification and refund any amount already paid by the Consumer for the Product, in compliance with Point 5.3 below 5.3. When the Consumer has chosen to pay by bank transfer, the delivery time will start from receipt of the sum by the Seller.
5.3. The Consumer undertakes to promptly check, as quickly as possible, that the delivery includes all, and only, the products purchased and to notify the Seller of any fault with any product received or non-compliance with the order placed, using the procedure described in Point 8 of these General Conditions of sale, without which the products are considered accepted. Should the packaging or wrapping of the products ordered by the Consumer reach the destination in an evident state of damage, the Consumer is invited to refuse delivery from the courier/deliveryman or to accept delivery "with reserve”.
6. Prices, delivery costs, duty and taxes
6.1. The price of the Product is that indicated on the Website as and when the Consumer transmits the order. Prices include standard packaging costs, VAT (when applicable) and any indirect taxes (when applicable) but do not include delivery charges, which are calculated before confirmation of the order sent by the Seller to the Consumer and which the Consumer undertakes to pay the Seller in addition to the price indicated on the Website.
6.2. The Consumer shall pay the Seller the total price as shown on the order and order confirmation email sent by the Seller to the Consumer.
6.3. If the Products are for delivery to a country outside the European Union, the total price given in the order and repeated in the order confirmation, including indirect taxes (where applicable) does not include customs duties or any other sales tax, which the Consumer undertakes as of now to pay, if due, in addition to the price given in the order and confirmed in the order confirmation, in compliance with legislation in the country of destination. The Consumer is invited to contact the competent authorities in his or her country of residence or of destination of the products for information about any applicable customs duties or taxes in that particular country.
6.4. The Consumer shall pay all and any further costs, charges, taxes and/or duties applied by the destination country for whatever reason to any Products ordered on the basis of these General Conditions of sale.
6.5. The Consumer agrees that lack of knowledge of costs, charges, customs duties, taxes and/or other duties as described in Points 6.3. and 6.4. above as and when the order is transmitted to the Seller may not represent cause for termination of this contract and that none of the above costs may be charged to the Seller.
7.1. Payment for the Products purchased on the Website shall be made within 10 (ten) days from transmission of the order confirmation by the Seller to the Consumer. The Consumer expressly accepts that fulfilment of the contract by the Seller starts when the price of the Product/s purchased is credited to the Seller’s account.
7.2. Payment can be made by credit card or PayPal, at the conditions described below. The Seller may allow further payment methods, indicating these in the payment section on the Website.
7.3. Should the payment be made using a credit card, the Consumer will be redirected to a protected website and the credit card data will be communicated directly to the bank gateway administrator, the operator dealing with payments on behalf of the Seller. The data will be transmitted in protected mode, using the cryptographic SSL (Secure Sockets Layer) system. These data are not accessible even to the Seller.
7.4. Should the payment be made via bank transfer to the Seller, the Consumer must use the Swift and IBAN codes given in the order confirmation, together with the order number.
7.5. If required to do so by law, the Seller shall promptly send the Consumer an email to the address given by the latter with an electronic copy of the receipt for the purchase made if the Products are for delivery within Italy, or a hard copy of the same attached to the Products purchased in all other cases.
8. Legal guarantee of conformity, reporting non-compliance faults and intervention under warranty
8.1. Pursuant to and in accordance with European Directive 44/99/CE and Italian Legislative Decree no. 206/2005 (Consumer Code), the Seller guarantees the Consumer that the Products are without design or material defects and that the same comply with the descriptions published on the Website for a period of 2 (two) years from the date of delivery of the Products to the Consumer. No guarantees apply in the case of Products used or cleaned in a manner non-compliant with the Product or instructions/warnings provided by the Seller and/or Owner, given in the relative information, on tags, labels or in booklets with instructions, fitting and/or maintenance directions attached to the Product.
8.2. The Consumer is obliged to report any defects and non-compliances no later than 2 (two) months from their discovery and failure to do so shall render this guarantee null and void. Any anomalies must be notified using the online request form in the reserved access area, giving details of the defect and/or non-compliance, together with relative proof (at least a photo of the Product), the order confirmation sent by the Seller and/or the receipt or, after 14 days from receipt of the goods, on the relative form, correctly filled out and transmitted to the Seller’s Client Service via email: firstname.lastname@example.org.
8.3. Following receipt of this request and relative proof, the Seller shall evaluate the defects and non-compliances notified by the Consumer via the Owner’s assistance service. After quality checks to ascertain the effective non-compliance of the Product, the Seller shall decide whether to authorise return of the Product/s, sending the Consumer a form with a “Returns code” to the email address provided by the latter during registration on the Website or during the purchase procedure. Authorisation to return the Product/s in no way represents recognition of defects or non-compliances, whose existence shall be ascertained after receipt of the goods by the Seller. The Product/s authorised for return by the Seller must be returned by the Consumer, together with a copy of the relative authorisation bearing the “Returns code” within 30 (thirty) days from notification of the defect or non-compliance, to the following address: CONFSPORT S.R.L., Via Jolanda 59, c.a.p. -36056- Tezze sul Brenta (VI) – Italy.
8.4. Should the Seller have to refund the amount paid to the Consumer, this refund shall, when possible, be made using the same payment method used by the Consumer for purchase of the Product or by bank transfer. The Consumer must notify the Seller, when requesting to return the goods or via email: email@example.com, of the bank details necessary for the transfer in order for the Seller to refund the amount due.
9. Liability for damage caused by faulty product/s
9.1. For any damage caused by defectiveness of the Products, the provisions referred to in European Directive 85/374/EEC and Italian Legislative Decree no. 206/2005 (Consumer Code) shall apply. The Seller, as distributor of the products via the Website, accepts no liability, with no exclusions and/or exceptions, by giving the name of the relative Product manufacturer.
10. Right to cancellation - Information
10.1. The Consumer has the right to cancel any contract agreed on in compliance with these General Conditions of sale, without incurring any penalty, within 7 (seven) days from (i) delivery of the Product or (ii) in the case of several Products delivered separately in a single order, from delivery of the last Product.
10.2. To exercise this right to cancellation, the Consumer must notify this decision to CONFSPORT S.R.L., before the deadline referred to in Point 10.1 above, by sending an email to this effect to firstname.lastname@example.org.
10.3. Following the action described in Point 10.2 above, the Consumer shall receive email confirmation of this right to cancellation, with. The Consumer has 14 (fourteen) days to transfer the Returns code to the form mentioned in Point 10.2 above and return the Products to CONFSPORT S.R.L., together with the form mentioned in Point 10.2 above, filled out and complete with the Returns mail, at the following address: CONFSPORT S.R.L., Via Jolanda, 59 -36056- Tezze sul Brenta (VI) – ITALY
10.4. If the Consumer has already received the Product, this must be returned to Websolute as soon as possible and, in any case, within 7 (seven) days from the cancellation date. The term is respected when the goods are sent back before the 7 (seven) day deadline. Risks and direct costs for returning the goods shall be borne by the Consumer.
10.5. In the event of cancellation by the Consumer, he or she will be refunded the payments made, without undue delay and, in any case, no later than 7 (seven) days from cancellation of the order. These refunds shall be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund using a different means, in which case any additional costs deriving from this different payment method chosen shall be borne by the Consumer. The refund may be suspended until the goods are received or until proof is provided by the Consumer of despatch of the goods, should this occur first.
10.6. The Consumer is responsible for the decreased value of the goods resulting from any handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, should the returned goods prove to be damaged (e.g. with signs of use, abrasion, scratches, chips, deformation, etc.), with parts or accessories missing (this also refers to labels and tags, which must be unaltered and attached to the Product), without relative instructions/notes/manuals, original packaging and wrapping or warranty certificate where applicable, the Consumer shall be responsible for the decreased value of the goods and shall be entitled to a refund of the residual value of the Product. To this end, therefore, the Consumer is invited to not handle the goods more than is strictly necessary for establishing the nature, the characteristics and the functioning of the same and to cover the original wrapping of the Products with further protective packaging to preserve and protect during transport, also from writing or labels.
11. Intellectual property rights
11.1. The Consumer declares that he or she is informed that all the brands, names and any other distinctive mark, denomination, image, photo, writing or graphics used on the Website or relative to the Products are and remain the exclusive property of the Owner, without access to the Website and/or purchase of the Products entitling the Consumer to any right to the same.
11.2. The content of this Website may not be reproduced, wholly or in part, transferred either electronically or conventionally, modified or used for any purpose without prior written consent from the Owner.
12. Consumer data and privacy
12.1. For registration, despatch of the order and therefore fulfilment of this contract, the Website asks the Consumer to provide various personal data. The Consumer is aware that the personal data provided will be registered and used by the Seller and the Owner, in compliance with Italian Legislative Decr. no. 196/2003 and d.lgs 101/2018, Reg. UE n. 679/2016, GDPR Privacy Code, as amended, for fulfilling each order placed via the Website and, subject to the Consumer’s consent, for any other activity as detailed in the relative privacy notes provided for the Consumer on the Website on registration.
12.2. The Consumer declares and guarantees that all data provided to the Seller during registration and purchase are correct and truthful.
12.3. The Consumer may at any moment update and/or modify personal details provided to the Seller in the specific “Account” section of the Website, accessible after log in.
13.1. The Seller adopts measures to protect personal data from loss, falsification, manipulation and improper use by third parties. Nevertheless, due to the technical characteristics and limitations regarding protection of electronic communications via internet, the Seller cannot guarantee that the information or the data viewed by the Consumer on the Website, even after the Consumer has logged in are not accessible or cannot be viewed by unauthorised third parties.
13.2. With regard to data concerning credit card payments, the Seller, avails of services provided by banks, which adopt technological systems to guarantee maximum levels of reliability, security, protection and privacy in the transmission of information on line.
14. Applicable law, attempt at mediation and place of jurisdiction
14.1. These General Conditions of sale and any sales contract agreed between the Seller and Consumers in compliance with these General Conditions of sale shall be governed by and construed in accordance with Italian laws and, in particular, by Italian Legislative Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the regulations concerning distance selling and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning ecommerce. In any case, this will not prejudice any rights attributed to Consumers by binding legislative provisions in force in the country of the latter.
14.2. In the event of controversy between the Seller and a Consumer, we guarantee as of now our willingness to attempt friendly mediation that any Consumer may propose before RisolviOnline, an independent institutional service provided by the Chamber of Arbitration of Milan Chamber of Commerce, which allows a satisfactory agreement to be met, with the help of a neutral, competent arbitrator, in a friendly and safe way on line. For more information about the RisolviOnline regulations or to send a request for mediation, visit www.risolvionline.com. Please note that the European Commission makes available to consumers and traders an online platform dedicated to helping resolve commercial disputes out-of-court: http://ec.europa.eu/odr
14.3 Should no attempt be made at mediation as referred to in Point 14.2 above or should this attempt not lead to resolution of the controversy, the latter shall be heard exclusively in the -36100- Vicenza (VI) Law Courts, unless it is governed by a binding law in force in the Consumer’s country of residence.
Purchases made on www.energiapura.info can be paid for via PayPal or credit card.
All purchases are totally secure thanks to use of the most advanced technological systems in the field of e-commerce, using SSL cryptographic systems to protect your personal data and credit card details from unauthorised access.
When you place your order, your credit card details are sent to the payment administrator and protected against unauthorised access by SSL (Secure Sockets Layer) cryptographic data transfer. These data are not accessible to third parties.
The payment procedure will therefore redirect you to the payment administrator’s site (PayPal) to complete your purchase.
Once you have completed your order, you will receive a confirmation email with your Order Number and a detailed summary of your purchase. Remember that, if you opted to register with the energiapura.info website, you can track your order at any time in the dedicated section in your profile.
Questions about payment method for your purchases in the online energiapura.info store? Contact our Customer Service.
COUNTRIES AND DELIVERY TIMES
Products purchased at www.energiapura.info are usually delivered in Italy, EU and extra EU within 5 working days from the order. The products will in any case
be delivered within 30 days, in compliance with legislation.
Delivery times may be longer during holidays as couriers do not deliver on 25/12, 26/12, 01/01 or at weekends.
For orders paid for with credit cards, one extra working day must be added to normal delivery times to allow for normal administrative checks.
Also for orders shipped to countries that are not European Union members please consider one extra working day for administrative procedures.
For orders paid for with bank transfers, delivery times will be calculated from the day payment confirmation is received.
Remember that you can track your order at any moment, using the tracking code we sent you by email after the products are shipped.
Questions about countries or delivery times
Contact our Customer Service at +39 3487804888 or send a mail: email@example.com
RETURNS AND WITHDRAWAL
Returns & Withdrawal
Information regarding Right to withdrawal and returns due to defect or non conformity.
Right to withdrawal
You have the right to withdraw from the contract, without giving any reason, within 7 days from when you or a third party with your authorization (i) receive the product or (ii) receive the last product in the case of a purchase involving several products delivered separately with the same order number.
To exercise your right to withdrawal, you should inform CONFSPORT S.R.L., Via Jolanda, 59 -36056- Tezze sul Brenta (VI) –ITALY- of your decision by sending explicit notification to this effect to firstname.lastname@example.org Remember to insert the mail of confirm returns form into the parcel receive from our Client Service, together with the product and send it to:
CONFSPORT S.R.L., Via Jolanda, 59 -36056- Tezze sul Brenta (VI) –ITALIA-
To comply with the returns terms, all you have to do is send the request on the form before the deadline date.
If you withdraw from the contract you will be refunded any payments you have made, (with the exception of any extra costs), in any case within 7 days from receipt by CONFSPORT S.R.L. of your decision to withdraw. Costs will be refunded via the same payment method you used for the initial transaction, unless you request a different payment method, in which case you will pay any ensuing additional costs. The refund may be suspended until the goods are received or until you provide proof that you have returned the goods, whichever occurs earlier.
If you have received the product, you are kindly asked to return it to CONFSPORT S.R.L. without undue delay and, in any case, within 7 days from when you communicated your withdrawal. To comply with the terms you must return the goods before the 7-day deadline. You must pay the direct costs incurred for returning the goods. If you exercise your right to withdrawal via the Website, using the dedicated returns service, before confirming the returns request you will be informed of the transport costs for returning the goods.
Returns due to defect or non-conformity
Should you have received an incorrect or damaged product, please contact our Customer Care to request sending a maiil together with photographic proof. You can use the contact form to do so or write to email@example.com
Our Customer Care will send you a confirmation email with instructions for returning the goods and indications for a replacement article or refund.
SUPPORT AND CUSTOMER CARE
If you have doubts or questions about your online purchase on the E-store or about returns and refunds, the CONFSPORT S.R.L. Customer Service will give you an answer as quickly as possible. When requesting information about orders made on line remember to always quote your order number.
Write to us: firstname.lastname@example.org
Phone: +39 3487804888
This service is available from 08.30 am to 12.30 pm and from 1.30 pm to 5.00 pm, Monday to Friday. The above times refer to local Rome time (Central European Time).
This client assistance service is reserved for energiapura.info online store customers.